FAQ

When are you open? What days and times?

 

We are open from 9.30am to 5.30pm Monday's to Saturday's. We take bookings for fittings from 10.00am to 4.00pm.

How do I know my size?

 You can book in for a fitting appointment with our friendly, fully qualified and highly experienced fitters to find your fit, and discuss further about styles, colours, and shapes that you would like to try. We specialise in brands who provide true-to-size fits to optimise comfort and support.

If you are ordering online and/or would like to fit yourself, it might be helpful to take a  look at our fitting guides to help you find the correct size. Alternatively, you may contact us directly to ask for further advice. 

What sizes do you do?

We pride ourselves on our motivation to be inclusive of all sizes. Our main range of collections starts at a size 28A to a size 46K. Do not worry if you are outside those sizes, we may still be able to help you. Please contact us directly for further advice. 

Do I need an appointment?

You do not have to book in for an appointment. However, if you know a time and day you want to come in then it is recommended that you make an appointment to ensure that you have dedicated time booked in especially. We do get quite busy on Friday's and Saturday's and are not always able to take in last minute bookings or walk-ins. 

How do I book a fitting?

We would love to meet you! To arrange a perfect time for you to book in to be fitted you can contact us on 01243 816667 to speak to one of our friendly advisors. Alternatively, you can contact us through our social media pages:  Facebook, Instagram or Twitter @Smittenl2l or email us: bookings@smittenl2l.co.uk

Do you do non-wired bras?

Yes, we have a great range of non-wired bras. We have a combination of bralettes as well as a selection of functional non-wired but equally supportive, everyday bras. For further information and/or advice, please contact us directly.

Do you do nursing and maternity bras?

Yes! We are so excited to be able to provide our amazing ladies with a great range of beautiful nursing and maternity bras with the added bonus of blissful comfort. We stock a range of nursing and maternity bras from our main suppliers Panache, Royce and Wacoal. 

Do you have mastectomy bras?

Yes, we aim to support all of our ladies needs. Our brands such as Royce specialise in mastectomy wear and have a fantastic range mastectomy bras that provide comfort and support above all else. We also provide a service that provides pockets or adjustments on any of our bras in store for a discussed price.  

I’m having trouble with placing an order...

When you have found a bra you like you are able to choose a size from the drop-down menu. Once you have picked the correct size, the next step is to click the 'add to bag' option. Once you have all of your items, click the 'bag' to check out and proceed to payment. Please get in touch if you are still unsure as to how to place an order, and if you have any queries or concerns regarding the process.

Do you have briefs to match the bra? How do I see these?

Each of our bras has an option to see pieces which are included in a range/collection. Simply scroll down the page, and the options will be listed below your original item. By clicking the image of the brief you are then directed to a page dedicated to the specific item for more information and pictures. 

Can you deliver my online order to a Smitten store?

Yes, once you have all your items and proceed to pay, the option of delivering the item to a Smitten store will be available. Click which store you would like your item delivered to and you will be notified when your item is estimated to arrive for your collection. Once the item has been received in to store, you will be notified directly either electronically or by a member of our Smitten team.

How much is delivery?

U.K. and Northen Ireland - free when you spend over £90 on your order.


EU orders - £10.00 for all orders.


If you require delivery to any areas outside of these domains please contact Smitten directly on 01243 816667 for a quote.


Please see our delivery policy for more details.

Where do you deliver to?

All mainland U.K. addresses and we will usually be able to deliver to all EEA countries.
We may from time to time agree to deliver products to other countries and territories.
See our delivery policy for more details.

My item still hasn’t arrived?

Please give up to 5 working days for arrival at your home or a Smitten store. If your item has not arrived after this time please contact us on Rachel@smittenl2l.co.uk. See our delivery policy for more details or contact us on 01243 816667 for further information and guidance.

My item is faulty?

We’re sorry to hear your item is faulty. Please contact Rachel@smittenl2l.co.uk or Emsal@smitenl2l.co.uk. Alternatively, you may contact us directly on 01243 816667 to discuss the matter.

I have only received part of my order?

We’re sorry you have only received part of your order.  Please contact Rachel@smittenl2l.co.uk or Emsal@smittenl2l.co.uk. Alternatively, to contact us directly please get in touch on 01243 86667.

Will I be automatically added to your marketing emails?

You can opt in or out of newsletter and marketing emails. However, if you do decide to opt out you may miss exciting updates!
 

How do I return a product?

We do not accept returns for any briefs. Bras that are to be returned are only accepted on exchange or account credit. Please see our returns policy for further information and guidance. Alternatively, please contact a Smitten member on 01243 816667 for further help in answering your queries.